Chatbots

Can a Chatbot Improve Patient Communication?

lucentspot Blog, Dental Coaching, Patient Experience, Phone Calls, Practice Technology, Website Leave a Comment

Patients today want a quick, easy way to book their appointments. Long gone are the days of carefully typing a phone number onto a keypad. Today patients want to click to call, or better yet, type to schedule with chatbot. Everyone from Google to Facebook to dental specific tech companies have developed tools to allow dental offices to schedule patients …

Increase Treatment Plan Acceptance Rates as an Introvert

lucentspot Blog, Dental Coaching, Patient Experience, Team Building Leave a Comment

We hear the same story from dentists across the country. They love practicing dentistry. They want to improve their patient’s oral health. Their downfall? They are uncomfortable selling. Whether you are an introvert or extrovert, you can present treatment plans and sell them without worry. Below are our top tips for introvert dentists to increase their treatment plan acceptance rates. …

Improve Your Front Desk to Improve Your Office

Sara Feipel Blog, Dental Coaching, Patient Experience, Phone Calls, Team Building Leave a Comment

Yes, the latest technology and skills can get your more patients, but if your front staff is not invested in your success it will be hard to grow. The front staff is usually the first point of contact for patients. Their point of view, attitude, and helpfulness reflect on your entire practice. So, they should put your practice in a …

Your Website Needs a Digital Makeover

Lauren Tighe Blog, Digital Marketing, Marketing, Patient Experience, SEO, Website 3 Comments

Have you been wondering if your website needs a digital makeover? If you are thinking about getting a digital makeover, it is probably time. Think of it this way. Have you ever seen a company use the same advertisement over and over again? Or, maybe a company who never changes their commercial for years? If you haven’t updated your website …

New Dentists – First Steps Toward a Profitable Practice

Sara Feipel Blog, Branding, Dental Coaching, Digital Marketing, Marketing, Patient Experience, Reviews 1 Comment

Congratulations, you are a new dentist! You have graduated, gained valuable experience, and now you are ready to open your own practice. As a new dentist, if you are unsure where to begin, you are not alone. Below are the first items you should consider before hanging-up the open sign. Unique Attributes For A New Dentist Begin to construct the …

Team Success

Employee Engagement & The Success of Your Practice

Lauren Tighe Blog, Dental Coaching, Patient Experience, Team Building

A recent employee engagement report revealed some shocking statistics. Only 32 percent of employees are engaged at work! What does a disengaged employee mean for your company? Loss of productivity is an obvious answer, but the loss of productivity goes beyond just that employee. Even the best employees can become frustrated with coworkers who don’t pull their weight, resulting in lack of …